PD1560 Pen Not Work, Driver/App in Gray & Says ‘Device Disconnect’–macOS & Windows

PD1560 Pen Not Work, Driver/App in Gray & Says ‘Device Disconnect’–macOS & Windows

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ISSUE Description

When your stylus pen doesn’t work or move,

When the driver is in gray and says ‘Device disconnect’ at its left lower corner,

When all tabs are not accessible at all, except ‘Close’ on the driver, shown as below screenshot

Device disconnect and all tabs in gray in GAOMON driver--GAOMON graphics tablet

First, please make sure that you connect PD1560 correctly: How to Connect PD1560 to Computer Correctly?

Solution

When you met those cases, please put a strong force to push the two connectors tightly into the sockets of PD1560.

Don’t do like below picture shows, leaving a crack between PD1560 and its connectors.

Wrong way to plug the cable to GAOMON PD1560

The gap between PD1560 and the HDMI connector is too big to allow PD1560 being connected to your computer.

Do like below picture shows, no crack between PD1560 and its connectors.

Right way to plug the cable to GAOMON PD1560

You need to push the USB and HDMI connectors harder into the sockets of PD1560 and leave no crack between PD1560 and the connectors.

 

If this solution failed to help you, please try this one: How to Fix the ‘Device Disconnected’ of PD1560?

Video tutorial


Any questions on connection, please feel free to contact us. We’re always here for you. You can submit your question from here: GAOMON SUPPORT TEAM.

Related Posts:

How to Fix the ‘Device Disconnected’ of PD1560?

How to Connect PD1560 to Computer Correctly?

 

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sam
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sam

Doesn’t help.

roberto
Guest
roberto

it doesnt help me either, like i connect my tablet (gaomon pd1560) like its said above still same issue

Madia Walker
Guest
Madia Walker

This doesn’t help at all. everything is connected but the pen is not responding and it is fully charged :/

hunter
Guest
hunter

wow, this worked maybe you should make it so you don’t have to push so hard.

Olivia
Guest
Olivia

Same with some other commenters this didn’t help. As the pen still will not work even after double checking everything.

Mae
Guest
Mae

My pen still isn’t working. Even if my device is connected. And the pen is fully charged?

clara
Guest
clara

thank you !!!

Alvin
Guest
Alvin

I’m having the same issue as others. Just got the tablet today, and despite having everything properly plugged, it’s still giving me the disconnected screen and the pen isn’t working. Frustrating. Can someone help?

Bri
Guest
Bri

Hello everyone! I had this issue, if everything is plugged in AND your pen is charged but still not working. Try clicking the button on the pen (not the right or left side) Right in the middle, it should be a slightly deeper click. This will turn your pen back on, and make sure to have mouse mode OFF otherwise your pen will act strangely while trying to draw. Hope this helps -someone who had to keep their pen plugged in for months until they figured it out

Sam
Guest
Sam

It didn’t work for mine. I was hoping this would solve it.

Salma
Guest
Salma

I’m still having the same problems, also mine says that everything is connected but the pen doesn’t work.

raul
Guest
raul

Hello my device is working but my pen is not working, help me please

ShootingArow
Guest
ShootingArow

Everything works except my pen, my pen is fully charged and it says it’s connected with my device but it still won’t work/show on screen. I’ve had this pen for 8 months but had only used it for 7 months.

Michael Murillo
Guest
Michael Murillo

Hi the display works and I can see my mac on it, but the device is still undetected and the pen does not work.