Category: FAQ

Solutions of GAOMON driver not working after installing windows 10 KB4556799 patch update

Solutions of GAOMON driver not working after installing windows 10 KB4556799 patch update

Issue Microsoft has recently released the Windows 10 KB4556799 patch update, it has brought some new functions along with some new bugs. It will make ...
Pen Can’t Draw Thick Lines as Your Mouse

Pen Can’t Draw Thick Lines as Your Mouse

Issue When you draw, even if you press harder, the line only gets half size of the brush. Or the Pen Pressure isn't fully used. If fully press down,  ...
Solutions for issues that happen in Photoshop CC ONLY for Windows OS

Solutions for issues that happen in Photoshop CC ONLY for Windows OS

#ISSUE: The pen works properly everywhere except in drawing program Photoshop CC. For example, the pen can’t draw lines/ no pen pressure/ cursor of ...
Solution of Tablet Not Working in macOS Mojave 10.15 or Catalina

Solution of Tablet Not Working in macOS Mojave 10.15 or Catalina

Issue#: After updating the system to macOS Mojave 10.15 or Catalina, the graphics tablet can't work as normal. This issue appears in different phenom ...
When Install Driver in Windows, System Hints Text: ‘C:\Windows\SysWOW64\wintab32.dll’ & ‘An error occurred’

When Install Driver in Windows, System Hints Text: ‘C:\Windows\SysWOW64\wintab32.dll’ & ‘An error occurred’

ISSUE:  When you install the driver in Windows. A popup window shows text: "C:\Windows\SysWOW64\wintab32.dll" and notices you an error occurred whi ...
PD1560 Display Shows GAOMON Logo,  ‘No Signal’ , Enter ‘Power Saving’ , Then Darkens.

PD1560 Display Shows GAOMON Logo, ‘No Signal’ , Enter ‘Power Saving’ , Then Darkens.

#ISSUE: The screen of PD1560 shows GAOMON logo,  ‘No Signal’, enter ‘Power Saving’, then darkens. At first, you should make sure PD1560 has powered ...
Queen’s Birthday–Why She Has Two Birthday?

Queen’s Birthday–Why She Has Two Birthday?

Many of us want to have two birthdays or more. LOL. If you were Chinese who celebrate their birthday according to the Chinese Lunar calendar, you migh ...
Notifcation: Office Closed from 7-9 June 2019

Notifcation: Office Closed from 7-9 June 2019

Dragon Boat Festival falls on 7 June 2019. GAOMON will have a three-day vacation from June 7 -9 (GMT+8). Online chat service on GAOMON official websit ...
Frequently Asked Questions about OTG Function (Connect S620 to a Phone)?

Frequently Asked Questions about OTG Function (Connect S620 to a Phone)?

Packed with OTG technology, GAOMON S620 pen tablet is compatible with Android phone/tablet. This article is to answer doubts about GAOMON Tablet's OTG ...
The Best Solution for S620 (Connecting to Computer or Laptop)

The Best Solution for S620 (Connecting to Computer or Laptop)

Issue Description Model: S620 pen table (drawing tablet/ graphics tablet) Issue: The active area of S620 is ONLY within the red-lined area, shown ...